FAQ

ORDERS/SHIPPING  

HOW LONG DOES SHIPPING TAKE?

We strive to ship all orders within 1-2 business days. Shipping times depend on your location and the shipping method you choose at checkout. Standard shipping usually takes 3-5 business days, while expedited shipping can take 1-2 business days.

 

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Although, we wish we could accommodate changes, we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including product choice, product color, size, quantity, address, etc.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.

I INPUT THE WRONG ADDRESS

Unfortunately, our software does not allow us to adjust customer's information. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. We cannot provide refunds/exchanges/store credit for orders that are delivered to an incorrect address. Please ensure all your information is accurate before submitting your order, including your full address.

MY ORDER WAS STOLEN / MY TRACKING SAYS DELIVERED BUT I DID NOT RECEIVE IT

Unfortunately, we cannot provide refunds/exchanges/store credit for "stolen" orders. If tracking details state that the package was delivered, then it is not our responsibility to replace/refund the order. Please provide a secure location/address to ensure a smooth delivery process!

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?


 Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Yerot Vica.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from carrier to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.
To be notified when a product is restocked:
Sign up for our email and/or SMS alerts.
**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on. 

IS MY YEROT VICA PRODUCT MEN'S OR WOMEN'S SIZING?

All Yerot Vica shirts, hats and hoodies are unisex sizings unless specified in the product description. 


RETURNS/ EXCHANGES

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email to notify us of the mix up… please include your order number, name and emailed used on the order. Make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from Yerot Vica!

PRICE CHANGES

Prices for our products are subject to change without notice. 

DO YOU OFFER DISCOUNTS AND PROMOTION?

Yes, we offer discounts and promotions periodically. Sign up for our email and/or SMS alerts to receive news on special offers.

 


For all other customer service inquiries or questions please email support@yerotvica.com